Due to our rigorous quality control standards and the fragile nature of our products, we cannot accept returns. In the rare occasion that your order arrives with missing, incorrect, or damaged items, please email [email protected] for assistance. Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support and delivery. Cancellations must be requested by email before the order shipment has shipped. Once the order has shipped you may not cancel your order. Please contact us at [email protected] with any questions or concerns that you may have regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible. No refunds/replacements are given without original product being returned.
We are committed to delivering high-quality health products to support your well-being. Due to the nature of our perishable health products, we have a specific return policy in place to ensure safety and quality for all customers.
Return Eligibility for Perishable Products
Perishable health products, including vitamins, supplements, and other consumable items, are non-returnable once shipped. This is to ensure the safety, freshness, and integrity of all products provided to our customers. However, we do understand that situations may arise where returns or refunds may be necessary. Below are the conditions under which we will consider refunds:
Damaged or Defective Products: If your product arrives damaged or is defective, please contact us within 7 days of delivery. We will require photographic evidence of the damage to process your claim. If approved, we will offer either a replacement or a refund, depending on product availability.
Incorrect Item Received: If you received the wrong item in your order, please notify us within 7 days of receipt. We will arrange for a replacement to be sent, or issue a full refund if the correct item is unavailable.
Product Not as Described: If the product you received does not match the description on our website, please reach out to us within 7 days. We will work with you to resolve the issue, including offering refunds or exchanges.
Non-Eligible Return Reasons
We cannot accept returns or issue refunds for the following:
Change of mind after product shipment.
Orders placed incorrectly (please double-check your order before completing your purchase).
Products that have been opened or used.
Products returned outside of the specified time frame.
How to File a Return Claim
To initiate a claim, please contact our customer service team at [email protected] with the following details:
Order number.
Photos of the product and the issue (if applicable).
A brief description of the problem.
Once your claim is reviewed, we will get in touch within 3 business days to process your request.
We strive to provide excellent customer service and will work with you to resolve any issues that arise. Your satisfaction is important to us!
Shipping & Delivery
We charge a flat rate of $14.99 for all domestic shipments. This fee includes shipping, handling, and delivery within the USA by USPS 2-3 Priority Mail. Most orders are shipped within 72 hours of order placement however this is subject to product demand.
International Deliveries
Please allow at least 7-14 business days for international order delivery. Keep in mid this is not a guaranteed timeline. Delivery may take more or less depending on your country. We do not claim any responsibility on international deliveries. We do our best to ensure international delivery, however cannot predict what customs will do in each country. Keep this in mind when ordering.
Privacy & Security
When your order is submitted online, you are protected by 256 Bit SSL (Secure Socket Layer) encryption technology on our secure server. We take your privacy very seriously and follow all federal and state privacy laws to ensure your information is completely secure and confidential. We will not release your personal or order information to anyone and will not use your information for any purpose other than filling your order(s).
Returns & Replacements
Due to regulations regarding the sale of our products, returns are prohibited. However, in the event that the order is shipped incorrectly or the items received are not the items ordered, please contact us by email. We will issue a replacement of your original order. No refunds are given without product being returned.
Ordering
You may order from US Chem Labs 24 hours a day 7 days a week through our secure website. After your order is submitted, approved, and payment is received, your order will be filled, properly packaged and shipped by a reputable delivery service such as USPS. We will contact you with details when your order has shipped.
Payment, Pricing & Promotions -
We accept all major credit cards via our processer PayPal. We also accept Cashapp, Venmo or Crypto. We offer both individual pricing and wholesale bulk pricing. Please see our products pages for quantity discounts. Please contact us by email for large bulk discounts.
Contact us at [email protected]
Viewing Orders
During checkout, you will have the option to register or check out as a guest. We encourage you to register, but this is completely optional. Registration does not take any extra time, and will enable you to check order status, change your account information and access your past orders by logging in to our website. It also speeds up the process of checkout for future orders. If you choose not to create an account during checkout and have questions about the status of your order, please email us. You may also check out as a Guest.
Outstanding Customer Service
We are committed to offering outstanding quality and service and we are here to serve you. If you are have any question or issue regarding our service, please contact us to let us know the problem. We respond to ALL questions and inquiries.
For any questions please email us at: [email protected] we reply to all emails within 24-48 hours
Privacy Policy -
Privacy Policy for www.USChemLabs.net (US Chem Labs)
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at [email protected].
At US Chem Labs, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by US Chem Labs and how it is used.
Log Files
Like many other Web sites, US Chem Labs makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
US Chem Labs does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
eMail and Personal Information
USChemLabs.net collects information about the use of our website to provide a secure and personalized experience. This includes the customer’s name, email, purchasing records, and shopping patterns. We will collect information when you place an order with us.
We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers. USChemLabs.net will be allowed to contact you with special offers and information related to USChemLabs.net and all products you have bought or shopped for.
If you are currently receiving a newsletter or emails from us and would like to stop receiving them, please notify us by contacting us by email, at [email protected] or simply unsubscribe and your name and email will be automatically removed from the email and customer database.
SMS
The US Chem Labs mobile message service (the “Service”) is operated by US Chem Labs (“US Chem Labs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to US Chem Labs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of US Chem Labs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with US Chem Labs. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +12039304241 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other US Chem Labs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +12039304241 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Third Party Content
We do not partner or use any 3rd party ad services or content delivering services.
Security
With respect to security, we use industry standard encryption technologies, when transferring and receiving data from visitors on our website. With respect to sensitive information, we will redirect the user to a secure page before transferring or receiving sensitive data. This information may include credit card or banking information, medical information, or other sensitive information.
